Session 11: Effective Conflict Management and Negotiation Skills – Guidelines for Facilities Managers
Date & Time
Thursday, October 21, 2021, 1:00 PM - 2:00 PM
Facilities management involves more than just management of technical projects – it involves management of department staff and contractors to obtain best results on the job. This session will focus on two key management skills – effective conflict management and effective negotiation. Learn how to recognize destructive communication, how to prevent escalation of conflict, and about different conflict resolution styles. Also examined will be the fundamentals of negotiation, with information on the psychology of negotiation and the four stages of negotiation.